Outsourced BDC Service for the Medical Industry
Enhance your medical practice’s efficiency and patient satisfaction with Upgrade BDC. Our expert team manages patient inquiries, schedules appointments, identifies patient needs, and follows up regularly, ensuring your practice operates seamlessly.
Focus on providing exceptional healthcare while we handle the business development details. With our cost-effective solutions, you’ll experience increased patient satisfaction and practice growth. Let Upgrade BDC drive your medical practice’s success!
Say Good Bye to Missed appointments and Opportunities
Upgrade BDC aims to extend its expertise in business development to the medical industry, providing a seamless experience for both patients and healthcare providers. Our services are designed to optimize patient engagement, streamline appointment scheduling, and ensure continuous follow-up, thereby enhancing patient satisfaction and increasing the business for doctors.
Upgrade BDC Services for the Medical sector
Appointment Setting
24/7 Availability: Our team is available round the clock to handle appointment requests via phone, email, chat, and online booking systems.
Automated Reminders: Patients receive automated reminders via SMS and email for their upcoming appointments, reducing no-shows and improving attendance rates.
Real-time Scheduling: Integration with the doctor’s calendar ensures real-time availability and immediate confirmation of appointments.
Patient Inquiry Management
Initial Consultation: Our trained agents conduct a brief initial consultation to understand the patient’s concerns and urgency, ensuring they are matched with the appropriate healthcare provider.
Triage Services: Basic triage to identify the level of care required, directing urgent cases appropriately and scheduling non-urgent appointments efficiently.
CRM Integration and Transparency:
Unified CRM Usage: We work within the same CRM system used by the healthcare provider, ensuring complete transparency and centralized records.
Centralized Database: All patient interactions and data are recorded in the same CRM, allowing both doctors and BDC reps to access and update patient information seamlessly.
Avoiding Information Gaps: This integration ensures that no information is lost or missed, enhancing collaboration and efficiency between the healthcare provider and our BDC team.
Follow-up and Engagement
Post-appointment Follow-up: Our team follows up with patients after their appointments to gather feedback, ensure satisfaction, and schedule any necessary follow-up visits.
Health Reminders: Sending reminders for routine check-ups, vaccinations, and other health services.
Patient Education: Providing patients with relevant information about their conditions and treatment plans to enhance their understanding and compliance.
Lead Generation and Conversion:
Inbound Lead Management: Efficient handling of inbound leads from various channels, converting inquiries into appointments.
Outbound Campaigns: Conducting outbound campaigns to reach out to potential patients, promoting health services, and scheduling appointments.
Targeted Marketing: Utilizing CRM data to run targeted marketing campaigns for specific services, such as wellness check-ups or seasonal health services.
Response Time Optimization:
Quick Response Protocols: Ensuring all patient inquiries are responded to within a specified time frame, enhancing patient experience and satisfaction.
Dedicated Support Teams: Specialized teams for different types of inquiries (e.g., new patient inquiries, follow-up appointments) to ensure efficient handling and quick resolution.
Implementation Plan
Integration and Setup: Integrate our operations within the healthcare provider’s existing CRM system. Train our agents on specific medical protocols, privacy regulations (e.g., HIPAA), and the healthcare provider’s services.
Continuous Training: Regular training sessions for our agents to stay updated on new medical procedures, services, and patient handling techniques.
Quality Assurance: Implement quality assurance measures to monitor and evaluate agent performance, ensuring high standards of patient interaction
Feedback Loop: Establish a feedback loop with healthcare providers to continuously improve service delivery based on their inputs and patient feedback.
By leveraging our expertise in business development and customer relationship management, Upgrade BDC will help medical professionals focus on providing quality healthcare while we handle the administrative and engagement aspects, leading to improved patient satisfaction and increased business for doctors.
SERVICES WE OFFER
Upgrade BDC offers tailored solutions crafted to meet the individual needs of each dealership. Our expert team oversees incoming leads directly within your CRM, significantly enhancing showroom traffic. Which leads to customer satisfaction and more sales every month.
APPOINTMENT SETTING
Our expert BDC representatives carefully handle your leads to ensure we not only connect with potential customers but also schedule appointments that lead to visits to your showroom. Boost your dealership's effectiveness with our appointment-setting service from Upgrade BDC.
5 MINUTE RESPONSE
Timely and effective follow-up is key to retaining potential customers. At UpgradeBDC, we've crafted a reliable system to prevent any leads from slipping away. Our goal is to schedule as many appointments as possible and that is only possible if we reach out within five minutes and persistently engage until we successfully connect and bring them on board.
BACKLOGGING
At UpgradeBDC, we understand the value of every sales opportunity. That's why we offer backlogging services to dealerships. We believe there are potential customers within older leads stored in your CRM, such as those that are a month or 40 days old. We ensure none of these leads are ignored and that we follow up on each one diligently to convert them into sales. This translates to increased sales and profits for your business.
LIVE CHAT SUPPORT
Welcome to our Live Chat Support service! Experience seamless assistance at your fingertips. Our dedicated team is here 24/7 to swiftly address your queries, provide expert guidance, and ensure your satisfaction. Whether you need technical support, product information, or simply a friendly chat, we're here to help. Join us live and let's chat!
Want to Boost your Business?
Elevate Your Sales with Our Expert Business Development Reps! Let us handle your leads and watch your conversion rates soar. Schedule a meeting with our specialist today!
Frequently Asked Questions
Upgrade BDC can help you close more deals by following up on the leads/inquiries more efficiently. We’ll connect with customers through email, calls, or texts qnd we make sure to follow up with a customer once – twice a day depending on the dealership preference. After that, we’ll schedule appointments for your sales team to bring customers into the dealership and help close more deals.
No, Upgrade BDC doesn’t change your current system. We don’t alter your CRM or add any new software. We just need you to create a login for our BDC reps in your CRM so they can work on the leads. Additionally, we use a Google Sheet to track scheduled appointments and customers who visit the dealership.
Yes, transparency is a key advantage of working with Upgrade BDC. We operate within your CRM, so you can see all our follow-ups, calls, texts, and emails. You’ll also have access to call recordings, giving you full transparency and complete trust in our services.
Upgrade BDC offers flexibility for dealerships. You can choose either a 6-month contract or a month-to-month subscription. If you sign up for a month, you’re not obligated to continue if you don’t want to. You can cancel anytime with a written notice via email or any available method.
There are no upfront charges, setup fees, or processing fees. You only pay at the end of the month if you’re satisfied and want to continue for another month.
Upgrade BDC creates a WhatsApp or text message group with your dealership team for daily communication. This allows us to share confirmed appointments and discuss customer credit applications, ensuring we work together smoothly every day.
The process is very easy. Just sign a simple service agreement, and then give us access to the leads. You can do this by providing new logins to your CRM or by giving us access to the email where leads are received, depending on your main lead source. We’ll also set up a WhatsApp or text message group for daily communication. Once everything is set up, we can start working within 3-5 days.